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Here are the best games for training customer service skills and/or for getting in the right customer service mindset.The first 4 improv games can be done in a group; 5 and 6 are computer games that can be practiced alone.They, too, have a goal – to calm down the customer and minimize the damage as much as possible.They might not be allowed to give a refund, for example, but are allowed to give away drink or a few weeks of free service.
, but if you need help, you should be able to talk to a human.
Jesse Scinto from Colombia University explains in Forbes why Fortune 500 companies like Google, Pepsi Co, and Mc Kinsey send their employees to improvisation classes.
The power from improvisation training derives from the fact that performers don’t know what will happen before they’re on stage.
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